Privacy Policy – Fairy Crafts

Last Updated: 20th November 2025

Fairy Crafts (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We may collect the following information when you contact us or place an order:

• Name
  
• Email address
  
• Phone number
  
• Delivery/collection details
  
• Photos you send for personalised embroidery
  
• Payment information (handled securely by third-party processors; we do not store card details)
  
• Messages sent via Facebook, Instagram, WhatsApp, or our website contact forms
  

2. How We Use Your Information

We use your information to:

• Process and complete your orders
  
• Contact you with updates about your order
  
• Create personalised embroidery designs based on your photos
  
• Respond to questions and provide customer support
  
• Improve our products and services
  
• Meet legal or tax requirements
  

3. Storing Your Photos

• Photos you provide for digitising are used solely to create your personalised items.
  
• We do not share, sell, or use your photos for any other purpose.
  
• You can request deletion of your photos after your order is complete.
  

4. Sharing Your Information

We do not sell or trade your personal data. We may share information only with:

• Delivery/courier services (for shipping purposes)
  
• Payment processors (e.g., PayPal, card processors)
  
• Website hosting providers (e.g., IONOS)
  
• Legal or tax authorities, if required by law
  

These partners receive only the minimum information necessary to provide their service.

5. Data Retention

• Order information is retained for up to 6 years to comply with UK tax and business record requirements.
  
• Photos and artwork files can be deleted sooner upon request.
  

6. Your Rights (Under UK GDPR)

You have the right to:

• Access your personal data
  
• Correct inaccurate information
  
• Request deletion of your data (photos, messages, contact details)
  
• Withdraw consent at any time
  
• Object to the use of your information
  

To exercise your rights, contact us at:
📧 fairy.crafts2486@gmail.com

7. Cookies (Website Only)

When you use our website, basic cookies may be used to:

• Improve your browsing experience
  
• Remember your preferences
  
• Analyse website traffic
  

You can disable cookies via your browser settings.

8. Contact Information

If you have questions about this Privacy Policy or your data, you can contact us at:

Fairy Crafts
📍 Haydock / St Helens, United Kingdom
📧 fairy.crafts2486@gmail.com